Return or exchange item within 14 days will be effective after receiving the item. 14 days money-back guarantee from the date of delivery, please follow the policy:
To request return information, please contact us at support@teesur.com within 14 days after you receive the parcel. Your return must be postmarked within 30 days of the date you received the item.
We do not accept merchandise for return unless items are defective that were caused by the seller, in which case they will be replaced, subject to availability, or refunded at buyers discretion.
To be eligible for a return, your item must be unused, packed well in the same condition that you received it, and the re-sale is uninfluenced. It must also be in the original packaging.
Gifts redeemed are non-returnable and cannot be exchanged for cash.
Due to the increase in shipping costs during the COVID-19, return shipping costs will no longer be borne by the seller.All the costs caused by the return shall be borne by the buyer.
After the buyer sends the parcel, the airbill number and clear photos of the returned parcel are required. Before shipping a return, photograph the item for your records.
If the buyer can't receive the ordered parcel after 3 months, the buyer can contact the seller for a solution.
Some situations when only partial refunds are granted (if applicable)
The item is not in the original condition, damaged or missing parts that were not caused by the seller.
The item was returned more than 14 days after receipt.
Some situations when the seller can't refund(if applicable):
Returns without the original packaging and documentation will be rejected.
The packing box is opened/damaged will not be accepted for return.
The parcel was lost in the returned shipping, and the seller never receives the returned parcel.
Refunds (if applicable)
Once your return is received and inspected, we will send an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or the original payment method within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, Please check your bank account first.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@teesur.com
Exchanges (if applicable)
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, send us an email at support@teesur.com
Shipping
Customers will only be charged once for shipping costs (this includes returns); No-restocking is to be charged to the consumers for the return of the product.